One Thing Audio
Quad
General: Loudspeaker rebuilds, Your Questions
Answered
This general information sheet is addressed primarily to customers who have placed orders with us, or are considering placing orders with us for Total or Standard rebuilds of ESL 57s/63s (or indeed, any general service work which occupies a large part of our time)
Q: How long will it take?
A: This will be governed entirely by the amount of work we have at the time of your enquiry. We endeavour to be democratic about work schedules, and do our best to deal with work in strict rotation. But when we first made this commitment, we were probably not aware of how a day’s commitments have to be treated like a piece of elastic! Despite that, we are seldom very far “off target” when we estimate the time it will take to complete your work. Our “Rota” also allows us to ‘book in’ your work – so it gets entered on the list even if you can’t get the item(s) to us for several weeks. If you can’t get it to us on time, and ‘miss’ your appointment, that’s no problem; we’ve plenty of other work to be getting on with! Your ‘booking’ will remain on our Rota for 4 weeks, after which you will have to re-book. This system can cut down the waiting time.
Q: Can I phone in for a progress report?
A:Well, we certainly can’t stop you! But we try to be as accurate as is humanly possible in estimating the time it will take to complete your work. If because of unforeseen circumstances we are not ‘on target’ with your work, we will notify you with an appropriate apology and offer you a revised time. There isn’t much we can add to that. The person you are talking to on the telephone is the same person attempting to complete your work, so you are delaying him!Thank you all in advance for your patience and understanding. And never forget, all the best things in life are worth waiting for!
One Thing Audio, March 2009.
